Concern About Fair Usage Limits and Request for Detailed Credit Usage Information
in progress
Duccio Bandinelli
I am writing to express my disappointment regarding the fair usage limits applied to my account, which were not clearly communicated during the registration and purchase phase. Like several other users, for example, as mentioned in this feedback Merlin AI Pro Unlimited Plan Reality - 100 Monthly Cap, these limits do not feel like "fair" limits but rather sustainability limits that should have been clearly disclosed upfront.
Nevertheless, I acknowledge this condition and will decide soon whether to continue using the service or to suspend my subscription and consider alternative providers.
In the meantime, I would like to request a more detailed breakdown of the available credits on a daily and monthly basis, so I can better assess if the current plan fits my needs. It would be helpful to have clear, specific usage information such as: "You have used 700 credits out of 1000." Currently, the percentage progress bar shown in the "Account" section is not sufficiently clear.
Thank you for your attention to this matter. I look forward to your prompt response.
EDIT: I have exported the cURL request the application uses to retrieve the remaining quota for my user, so I am able to access this information independently. However, it is rather inconvenient and not accessible for those who are not programmers. Therefore, it would be "fair" to make this information publicly available to all users.
h
herrkaschel
Pro and unlimited means all features and no caps by definition. I feel a bit scammed too after getting pro. It's still a good and evolving tool, but these artificial roadblocks are were not communicated clearly.
G
GT
This needs to be sorted asap and you should stop accepting new pro signups until it is fixed. You have misled users by implying "unlimited" subject to a fair use policy when you knowingly apply limits from day 1. I really can't see the point of pro anymore.
Vijay Bharadwaj
Thanks for understanding, Duccio. We're building an indicator, and it will be live soon. We apologize that things were not transparent, and a fix to our Pricing page and Plan details will be live soon too.
Vijay Bharadwaj
in progress