I purchased Get Merlin through a lifetime offer on Appsumo, which is completely unlimited according to Tier 3. I used my 12,000 credits well, but as I used them, they recommended extending the monthly credit to an unlimited plan under a monthly offer (an offer because I already had the lifetime plan). So, by having the lifetime plan, the unlimited plan was cheaper. I used it for 2 months and everything was fine. I no longer need the unlimited plan. I wanted to cancel it, and it said I would be left without any plan (something I don't understand if I already had the lifetime plan). Now Merlin has left me without my lifetime plan. I am completely without a plan. It seems like a mockery to the customer.

Please reinstate the lifetime plan that was paid for. It was never indicated that by purchasing the unlimited extension I would lose the lifetime plan, since it gave me a special offer to keep the unlimited plan + almost unlimited monthly credits.