Today, October 11, 2026, I purchased a 12-month Merlin Pro subscription for €22.29 through a promotional offer on your official website.

Unfortunately, my credits were exhausted on the very first day. I can no longer submit new prompts, even for basic AI chat.

I purchased this subscription expecting to use Merlin regularly for research, academic writing, and other AI-related tasks throughout the year.

I kindly request the following:

Clarification of my daily and monthly credit allowances.

An explanation of why my credits were exhausted on the first day.

Restoration of usable AI chat access without additional payment.

If my subscription cannot provide reasonable ongoing access, I would like to formally request a refund under your three-day refund policy.

I have attached my purchase confirmation and a screenshot of the credit restriction.