I have utilized only 8 queries in Claude Opus after subscribing to Merlin Pro. After that the account si showing Usage exceeded. I have sent email more than 4 times for last 2 days. I forwarded the below email. Refund me please

Dear Merlin Support Team,

I am writing to request a refund for my recently purchased Merlin Pro annual subscription under the HY2 promotional offer.

I purchased the subscription expecting meaningful access to Merlin's advertised AI models. However, after using Claude Opus for only around 10 queries, I received a message stating that I had already exhausted my monthly Merlin Queries and would have to wait until the next month or purchase a top-up.

This was quite disappointing and not what I expected from a Pro subscription. The promotional price may be discounted, but the extremely limited usage makes the subscription unsuitable for my intended use.

I could not find a clear refund option in my account. Therefore, I kindly request that you cancel my subscription and provide a full refund of the amount charged (BDT 3,051.93).

I would appreciate your consideration and a prompt resolution.

Regards,

Shaikat Hossain