Hello Merlin team, I'm writing to formally raise a serious complaint regarding recent changes to the Merlin yearly plan I purchased. I bought the Pro plan for a year, which you advertised as having unlimited credits. Unilateral Changes After Sale I purchased the Pro plan as a yearly subscription with unlimited credits under a fair use policy. Around April this year, you abandoned this promise and suddenly introduced credit limits for existing Pro plan users. Changing the usage limits after you sold the deal is a breach of contract. You cannot revise the terms of a deal after both parties have agreed and payment has been made. Unworkable Daily Limits Not only did you introduce credit limits, but you also imposed a daily limit by dividing a monthly cap into 30 or 31 equal parts. This method does not reflect real-world usage. Some days I use the tool more, some days not at all. Enforcing a strict daily quota makes the tool impractical and restricts fair use as originally promised. If a monthly limit is imposed, it should be applied monthly—not daily. Tool No Longer Usable as Intended Under the previous policy, I was able to use Merlin for all my daily tasks. Today, after asking just two simple questions to Grok 3 (listed as 25 tokens per question), I’ve already used up 9% of the daily allowance. Based on this, it seems the daily cap is roughly 550 tokens. This has nothing to do with a “fair use policy.” It is an artificial cap that severely restricts functionality and makes Merlin practically unusable for daily use. I fully understand the need to combat abuse—this is exactly what a fair use policy is meant for. But this current system is not about preventing abuse; it simply limits regular use. In Summary You marketed and sold a product with unlimited tokens, then reduced those capabilities mid-subscription, and are now suggesting users pay again for features they already had. You even removed the “unlimited” label from the user interface. This is not acceptable and constitutes a breach of the original agreement. I already contacted support about this issue, but my concern was dismissed. I was simply told to pay more if I wanted to top up my credits. This completely ignores the fact that the original deal has been altered without consent. I expect Merlin to honor the terms of the subscription as sold—nothing more, nothing less.
