Deceptive Unlimited Offer Plan Change Through Fair Usage Limits
closed
Now it is LIMITED, not unlimited. Clearly changing their offer midway. Please change it back
It is truly misleading that they have use "unlimited" to the people who bought the yearly pro plan. It's outright deception, clearly it isn't unlimited anymore. I don't think merlin is a viable option anymore.
Because it's clear that they'll change their offers midway as they see fit. Clearly breaking the trust of their users.
Later on, if they offer something new again, who's to say they won't suddenly change it?
The fair usage limit is clearly too much, I only written upto 200 queries and now I'm at 20% monthly for gemini 2.5 pro, are you saying I can only write 1000 queries per month?
It isn't unlimited anymore and clearly handicapped significantly. And quite suddenly too, making users to simply accept what is given.
If this continues later on, I think many users who bought the pro plans would advertise merlin as a sham.
Due to their deception and word play to entice users to the things that aren't really true, worse even, that they would change it midway in a heartbeat.
Vijay Bharadwaj
closed
Vijay Bharadwaj
Hi all,
We understand that discussions around usage limits can be frustrating, and we genuinely appreciate you taking the time to share your concerns with us.
We want to address any confusion directly:
- Our Fair Use policy and therefore, the monthly limits have always been clearly documented and prominently displayed on our website pages since launch. This information has been consistently available to all users before and after subscription, ensuring full transparency about what's included with each plan.
- We recognize that usage restrictions can feel limiting, and we don't take the decision to implement them lightly. These policies, which have been part of our service structure from day one, help us maintain a sustainable service that we can continue to improve and offer at competitive rates.
- Through this approach, we're able to provide exceptional value - our Pro users receive 5x the fair use limits compared to what they pay. For example, a $20 subscription includes $100 worth of fair usage monthly. When compared to similar offerings from other platforms in the market (who have usage caps of $20-$50 per month), we believe our offering is very liberal.
- We've even recently made our pricing page more detailed to enhance clarity, though the core policy information has always been the same.
Despite all this, we understand our service may not be the right fit for everyone's needs. If you feel our current structure doesn't work for you, please do not hesitate to reach out to support@getmerlin.in to discuss a cancellation or refund.
G
GT
Vijay Bharadwaj patronize your users as much as you wish - you know that the issue was your use of "unlimited" everywhere alongside adverts which showed the original product at $19 per month, crossed out and replaced with $5 per month as if users get exactly the same. You know VERY WELL how that looks, no matter how you try to spin it. You know that you hid info about any differential limits behind long-winded T&Cs. Glad for you that you are offering refunds now because we know that an influx of requests to refund/chargeback via stripe would close down your ability to take new subscriptions pending the investigation which undoubtedly you would not win!
Metin Şimşek
Also agreeing with you.
Y
YI-CHUNG CHEN
Totally agree. It is cheating
Felipe Rodriguez Fonte
I am completely with you. In fact, it is unacceptable, and for my part, if this does not improve, I will take the necessary measures in networks so that the rest of the users are not deceived as they have deceived me. I think you can have a fair use limit, but understanding that that limit is applicable to robotization, not normal use.