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hiren gajjar
Dear Merlin AI Support Team,
I am writing to formally express my disappointment with the level of customer support I have received regarding my subscription.
I purchased a Merlin AI annual subscription and, within just 1 day of the purchase, I raised a support ticket requesting cancellation of the subscription. Since then, I have attempted to contact your support team several times, but I have not received an adequate response or a clear resolution to my request.
I find this approach highly disappointing and unprofessional. When a customer raises a cancellation or refund-related request shortly after making a purchase, the matter should be handled promptly and transparently. Unfortunately, the lack of communication and follow-up from your support team has left me without any clarity regarding the status of my request.
I understand that support teams may receive a large number of requests, but prolonged silence after multiple follow-ups is not an acceptable standard of customer service. Customers should not have to repeatedly chase a company for a response regarding their own account and payment.
I therefore request that you:
  1. Review my cancellation request immediately.
  2. Confirm the current status of my subscription.
  3. Process the cancellation and applicable refund according to your refund policy.
  4. Provide me with written confirmation once the cancellation/refund has been completed.
I hope Merlin AI will take this matter seriously and improve its customer-support process so that customers receive timely responses and proper assistance.
I look forward to receiving a prompt response and resolution.
Transaction Date : 15 Sep 2026
Type : Debit
Amount : ₹2,293.32
Description : ECOM 601062 MERLIN \
Your company is fraud. You are just collecting the payment from the users via selling fake AI products.