Goodbye Merlin, at least for now
B
Blake Ng
When I first heard about Merlin, I was so excited. A platform that we can use all the models? And keep updating? Holy! That was like a life-changing experience for me. I bought a year pro version without thinking.
The early days were decent. The answers of the models do satisfy me, using is easy, the project feature is awesome when you can use with different models.
Then... things changed, I guess. First, the agentic flow. Sometimes the model just go around in circles and stopped. No feedback, no answers, nothing. Sometimes it keeps thinking for a while until it told me that my connection had a problem and asked me to tried again. Not even to mention the daily and monthly limits. At least from my own calculation, the credits I got a month are nowhere near the "promised" level.
But... I keep an account here, still topped up, still tried to tell myself it's gonna get better. Well, until yesterday. The model suddenly crafted a landing page for my profile without being asked, and our conversation is nowhere near anything related to coding. When I ask it again, the same outcome happened. I continued the conversation, asking why it did that way. And... it said it even didn't remember doing that.
That final straw really exhausted my intention to continue the conversation, and using Merlin in general. Now I migrated to the native websites and models that I normally used, cleaned up the vault and projects.
That said, my subscription is still until Jan 26 with 2000 credits. I don't think I'll use Merlin anytime soon, but still keep it there.
Milind Mishra
Thank you so much for sharing your honest feedback and detailed experience with Merlin. We truly appreciate your early support and commitment, and we’re very sorry to hear about the frustrations you faced with agentic flow issues and unhelpful responses.
Your experience is not what we want for our users, and we sincerely apologize for the inconvenience and disappointment you felt. If there's anything we can do to help make Merlin more useful for you in the remainder of your subscription whether it’s troubleshooting, addressing specific pain points, or offering extra support please let us know.
We value your feedback and would love another chance to show Merlin at its best. If there’s any way we can help you get more value from your remaining credits, or even revisit some of the problems you encountered, just reach out. Thank you again for your candor and for giving Merlin a try.