The new Sidebar thinks I am not logged in. BUT I am. Merlin is now UNABLE TO CHAT WITH ME.
complete
E
Endre
On Mac, Cmd+M is still a Windows Minimize Function, it always has been. Cmd+M should be a NO-WAY hotkey. It was reported long ago, by the way.
Solution: It should be Ctrl-M on both Windows and Mac.
The actual problem:
- It's still Ctrl+M in my browser, I double-checked it in the browser shortcuts.
- So when I hit Ctrl+M, I see the new sidebar. (It looks good by the way, just useless, for now.) It says I need to Login (though "Login with Merlin" does not mean "Login TO Merlin", it means what "Login with Google" means, you know; a Google authentication instead of entering email+password credentials.
- I click on that "Login with Merlin" button and it brings me to the https://www.getmerlin.in/hu/extension-installed web page but there's no login option anywhere. (Yeah, because I am logged in.)
- Okay, it says Cmd+M (though it's been already changed to Ctrl+M, long ago), I hit Cmd+M, for sure. Nope, it minimizes the browser's window, nothing else happens.
- Okay, I'm searching for a workaround, visiting getmerlin.in. WHERE I AM LOGGED IN, so the plugin fails to detect I'm already logged in, asking me to log in, instead of chatting with me.
It's a big mess now. Btw. I can't wait to see what new system you guys have put together. :)
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S
Shubhankit Jain
Hi Endre, sorry for the frustration here, and thank you for reporting this so clearly. We rolled out a fix today that should resolve the sidebar login issue.
Could you please try again and let us know if it’s working now?
If the issue still persists, please send us proper screenshots of:
- the sidebar showing the login prompt
- the page you’re redirected to after clicking “Login with Merlin”
- your extension shortcut settings (if possible)
You can send them to support@getmerlin.in, and our team will look into it right away.
S
Shubhankit Jain
updated the status to
complete
E
Endre
It works now. Thanks! 🤘�
S
Shubhankit Jain
Hi Endre, sorry for the frustration here, and thank you for reporting this so clearly. We rolled out a fix today that should resolve the sidebar login issue.
Could you please try again and let us know if it’s working now?
If the issue still persists, please send us proper screenshots of:
- the sidebar showing the login prompt
- the page you’re redirected to after clicking “Login with Merlin”
- your extension shortcut settings (if possible)
You can send them to support@getmerlin.in, and our team will look into it right away.
E
Endre
Shubhankit Jain Thank you for taking a look. I will keep an eye out for when the new version actually becomes available. 🙌
Vincent DC
I have the same problem
E
Endre
6 days, and I still can't use Merlin, though paid for it. Okay, not much, but you offered, I paid.