i have only done 1 prompt whilest haveing pro and my usage is o ready 20% gone this is very disappointing as i just upgraded to pro can some one help me with this please
under review
S
Shubhankit Jain
updated the status to
under review
Hi Andy,
We're sorry your Pro usage went down so quickly after just one prompt. We understand how disappointing that is right after upgrading.
To make sure your refund request is handled, please email support@getmerlin.in with these details:
- The email address on your Merlin account
- The date of your Pro purchase and the transaction or receipt ID (a screenshot of the charge works too)
- The payment method you used (for example, the card's last 4 digits or PayPal)
- A screenshot of your usage page showing the 20% used, and the prompt you ran if you can share it
Once we have these, our team will check your account and get back to you about your refund.
Best regards, Team Merlin
andy m
i have requested a full refund thanks please can you make sure this has been sorted thanks