Merlin Agent

Dear Merlin Support Team, This is the 4th time I am writing to you for my refund. I purchased the Merlin AI Pro one month ago and was disappointed on the first day, as after 8 queries, all the tokens were used up. On the same day, I requested to cancel my subscription and asked for a refund. On the 3rd day, I received an email acknowledging your request for a refund. However, one month has passed, and I still haven't received my refund. Can you please explain? Please take this matter seriously and issue the refund immediately. Regards, Shaikat Hossain

I have Merlin Pro and it is crap. One manuscript summarized. One comparison of Chapter 1 and chapter 1 that was edited outside of Merlin, three 5-second videos using a simple prompt. And I've already used up 2 million tokens. Now I have to wait 4 weeks and 1 day to use this crap again. Each video claimed I used 600 tokens per video so where did the rest of the tokens go?

I have utilized only 8 queries in Claude Opus after subscribing to Merlin Pro. After that the account si showing Usage exceeded. I have sent email more than 4 times for last 2 days. I forwarded the below email. Refund me please Dear Merlin Support Team, I am writing to request a refund for my recently purchased Merlin Pro annual subscription under the HY2 promotional offer. I purchased the subscription expecting meaningful access to Merlin's advertised AI models. However, after using Claude Opus for only around 10 queries, I received a message stating that I had already exhausted my monthly Merlin Queries and would have to wait until the next month or purchase a top-up. This was quite disappointing and not what I expected from a Pro subscription. The promotional price may be discounted, but the extremely limited usage makes the subscription unsuitable for my intended use. I could not find a clear refund option in my account. Therefore, I kindly request that you cancel my subscription and provide a full refund of the amount charged (USD 24). I would appreciate your consideration and a prompt resolution. Regards, Shaikat Hossain

I buy access for seedance and kling Ai but when I pay and login nothing show video generation tools

I've just downloaded the Merlin desktop app and it logged me in via the browser. However, it's showing me as being on the free plan within the desktop app, while I'm actually on the Pro plan - at least according to the browser and according to my bank statements. Am I doing something wrong?

I'm using Merlin on Windows. After the last update, I can't find the Agent Builder feature anymore. Has this feature been removed, renamed, moved to Merlin Agent for Mac, or restricted to certain pricing plans? I'm interested in the old workflow that allowed me to create a custom AI agent with its own instructions, knowledge base, and behavior model. Please tell me where this feature is now, or confirm if it has been abolished. Is there a plan to release Merlin Agent for Windows or is there another way to create agents on this system? Thanks.

Hi I'm only have this problem in on my "Memoir: Phil B" workspace. No natter the length, even in