Merlin Agent

asking for a very simple 10 seconds clip, with text - nothing fancy at all. Asked for portrait - result landscape, font used far from what i asked for and some weird lines on the design. Merlin said I was right, nothing i asked for was delivered but it could not corect by generating a new content. Generated a new 5 second clip but still landscape - Merlin said it would not show me the result as it doesnt respect the desired format - generated with Seedance 2.0 Mini - but all my credits were used in this no result ****. I now have to wait 4 days until using Merlin again but will ask for a refund if this fraud of an AI keeps mocking me!

@Merlin team: I've emailed and trying to reach the support team and got ZERO response. Not one reply. I paid for Merlin Pro, and it's not worth it at all. limits hit too fast / features don't work / answers are poor. You take customers' money and then disappear when we need help. This is my final warning. I want a full refund within 48 hours. If I don't get a reply, I will file a chargeback, register a complaint with the National Consumer Helpline, and take legal action in consumer court. Respond now. Anyone else facing the same problem with Merlin, comment below.

I would like to request for refund.